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Although there are some limitations to web based sales training and we always recommend your participation in our live sales training workshops, we are going to do our best to give you the golden nuggets of the selling process right now. You can take this information and start using it today to increase your sales!
#1 Your Opening StatementIt’s imperative to understand the needs and wants of your prospect. Fully understand and appreciate their pain. If possible, walk a mile in their shoes!Your goal in your opening statement with your prospect is to relate to your prospect’s “pain” or other emotional triggers. Start with reminding them why you are calling. Explain that the entire call is going to be centered on their specific needs. We want a very attentive prospect, not one who is distracted or not actively listening. In fact, if they sound preoccupied, or distracted, we’ll ask them if there is another time that works better for them. We’d much prefer having our prospect in a comfortable atmosphere without distractions. It makes for much better sales conversions. We also are sure to remind them of the pain they have been experiencing. Finally, we want them to know that the whole purpose of this call is to help them. Your tone is important and reflects the mood and spirit of the call. Be relaxed, congenial and considerate. Speak loudly, but don’t shout. Use your best telephone voice and don’t ever talk over your prospect. You are already building a remarkably loyal relationship with this person. Enjoy it! Your opening statement establishes:
Wow, you have already covered a lot of ground in that little opening statement. That sets the stage for them to take the next step, which is to listen to you present your solution.
#2 Tell Them What You Have and the BenefitsFinally you get to spill the beans and present your product or services. But, you do not want to just blurt it out. Instead you need to take a moment and provide the context of your product. All that means is, tell them about your product or services as it relates to their specific problem and how it will be the solution.Become a teacher and educate your prospect about how your product can help them overcome their pain or challenge. Be sure to address their specific pain so that you can highlight the benefits your product or services provides them. These are not necessarily going to be written on your product information sheet. The benefits can be specific to your prospect. Teaching your prospect about what you have to offer and how it will benefit them establishes:
Now it’s time to reinforce your position.
#3 Prove it! (Tell Your Story)The best web based sales training will be teaching you how to provide proof or testimonials in your sales process. We urge you to even use your own story as a testimony.We are not talking about proving your product by backing it up with scientific data. We are referring to something even more powerful than medical research. Social proof. People are not always sure how to behave socially, so they’ll look to see what others are doing to guide their actions. They will consider other people’s experiences as a way to make a more informed decision. Social proof is ultimately a psychological occurrence and it can lead to good or bad decisions. Using social proof in your live call with your prospect is powerful stuff. People make real life decisions based on what others are doing. A very powerful social proof communicator is the “testimonial.” Testimonials from others who have bought a product give credibility to its effectiveness and will drive others to duplicate their actions. For these reasons we are not going to give you a specific script for this part of your call. Instead we recommend that you tell your story. Explain to your prospect your own experience with your product or services. The social proof part of your call allows you to tell your story and continues to build your relationship and credibility with your prospect.
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